Casino Transaction Management

Deposit and payout management, velocity control, transaction scrubs are among the few tasks that our casino transaction management team will carry out for you. The transaction management team will also be responsible for managing, collections and monitoring transactions, all features built within our online casino software.

Online Casino Investigations

Our casino gaming services include careful monitoring of online casino activity for suspicious behavior on part of the players. This is necessary to weed our unscrupulous elements and ensuring that the majority do not suffer the misdeeds of a few. Our online casino software is equipped with all the anti-fraud and collusion modules.

The investigations during casino transaction management entail the following

  • Document the Standard Operating Procedures (SOP's) for identifying Transaction Pattern, Transaction Management, Reason Codes and Time Frames for verification and postponing cash outs and the Escalation Matrix.
  • Verifying cash-ins and cash outs in the redeem queue.
  • Verifying game logs to identify bonus abusers.
  • Identifying accounts with suspicious playing patterns and reporting for further intensive investigation.
  • Denying and postponing cash-outs wherever applicable.
  • Verify cash outs over $1000.
  • Setting up and sending reports to the management with details of all the cash outs verified, postponed and denied.
  • Verify and monitor cash-ins and cash outs for tournaments and other network promotional activities like bad beat jackpots, royal flush bonus, etc.

Player Deposit Management

Each time a customer successfully completes a deposit via our online casino software platform's in-built payment system, it automatically records the details of the payment method used and updates certain statistics regarding that payment method. This gives you the Merchant the opportunity to quickly review which payment methods are in use by any customer and how often they are used. You have backend access to your deposits as well as your payouts. The casino transaction management process is highly secured to ensure player deposit with any hassle.

Casino Payout Management

Our online casino software can be integrated with a list of Payout Options to your customers, based on their prior transactions and recorded Payment Methods. We offer you the flexibility to set and define Payout Options for each of your Front Ends. The approval process has up to four levels of approval. They are shown as G R A M and stand for Gaming, Risk, Accounting and Manager approval, respectively. You can define the security access for each of these approval levels separately within the software.

The Transaction Team handles deposit records and payout records and in collaboration with the customer service and risk management teams makes certain that each transaction is valid and proper. All of the above is a highly streamlined process that is a part of the casino transaction management and is an integral component of the operations department.

For more information or demos of our online casino software, do drop a mail and we will attend to you as soon as possible.

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